How to Write an Customer Service Resume

Customer Service Resume

Each multinational company, in the world has been introduced with the fact that without customer satisfaction, theirs remaining alive in the competitive field of business and customer services will prove not only to be difficult but to a greater extent impossible as well. Coming across this fact almost all the private as well as government-run sectors in the world have set up Customer Care Centers to redress and sort out the customer’s problems. This service has become now a very crucial part of each sector in the world.

With the enormous significance of this service large number of competent youths are being placed worldwide. This service is being utilized at large by the telecoms sector, banking, health, insurance companies, automobile sector, aviation sector, railways, refrigeration companies, electronics equipment sector etc.

It used to be approximately two decades ago, that hardly any company cared to register the response of consumers/customers about their products and services sold. But now every big company conducts a market survey to get in touch with the customer’s requirements, desire, and opinions about their respective products and services. Such a revolutionary change has been made possible only due to perfect competition prevailing in the market, resulting in Customer Care Service.

Write Customer Service Resume

Before starting to write your customer service resume you are required to keep the following tips in your mind. First collect all the information on your education, professional training, and experiences you must have gained by serving some organization.

You are expected to show your skill in the form of language you use to present the picture of your complete knowledge, experience, and training imparted upon you. In this way, your complete personality is displayed through the resume you furnish to the employer. Even a minor mistake in the resume can throw your resume in the dustbin.
You should write your name with bold fonts and beneath it your address, contact number of basic line or your cell and E-mail should be placed vividly.

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Name:
Address:
Telephone:
Email:

Objective
Under this subheading, you should write a post like Customer Care Executive or CC Manager which you are applying for. The post you apply for should be based on experience as well as knowledge gained through the study.

Professional Expertise
In this section, you will have to reveal the capabilities of handling the customers as a customer care executive. The words used should throw light on your knowledge and experiences gained. Point out your dexterity specifically to highlight your qualified

Professional Achievements
This segment deals with the rewards and awards bestowed upon you by companies or organizations which you should have served already as a Customer Care Executive.

General Education
Do mention under this section your entire education you’ve had prioritizing post-graduation, Graduation, and the High School. Along with naming the institutes, do mention the year of completing respective education also.

Professional Course
Under this subheading reveal your professional course, if any, like a diploma or degree course mentioning the year of passing it out.

Professional Experience
This segment requires information on yours previous experiences gained by serving different organizations including private as well as public ones.

Other Skills-
What you possess as some extra qualities which can play a productive role in the respective field should be penned down under this section.

Sample Customer Service Resume

Anderson
Bob John Street
Houston, Texas 77034
(315) 525-5145
anderson@yahoo.com


OBJECTIVE

 

Aspire to excel as a Customer Care executive utilizing best of my professional dexterity.

PROFESSIONAL EFFICIENCIES

  • Excellent communication skill in written and spoken English.
  • Detail oriented, self-starting and target centric.
  • Soft spoken, debonair and disciplined.
  • Exceptional interpersonal skills.
  • Efficient in sorting out quickly all kinds of service and products related complaints.
  • Adapting quality with the changing need.
  • Non stop working ability.
  • Target centric and result oriented.
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PROFESSIONAL EXPERIENCE

ABC Company, California, 20XX – Present
Customer Care Executive

  • Handle and process all the customer queries received through emails and phones.
  • Document all the calls and queries to ensure the informations are implemented properly.
  • Ensure one time call resolution.
  • Maintain accuracy of informations delivered and documented.
  • Attend briefings, training sessions and meetings.

Educational Qualification

Graduation in Arts stream from Cambridge University in 20XX.

Software skill

Complete computer literate.

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